Refund policy

Refund Policy

Thank you for choosing VervestClothing for your purchase. We strive to provide our customers with high-quality products and excellent service. However, we understand that there may be instances where a refund is necessary. Please review our refund policy outlined below:

Eligibility for Refund:

  1. Mistake in Color/Size/Product:
    • In the event that you receive a product in the incorrect color or size due to an error on our part, you are eligible for a refund. Please contact us within a day of receiving the product to initiate the refund process.

Refund Process:

  1. Notification:
    • To initiate a refund, please contact our customer service team at [contact email/on instagram] within the stipulated time frame mentioned above. Provide details regarding the issue with your product and any supporting evidence such as photographs if applicable.
  2. Evaluation:
    • Our team will review your request and assess the eligibility for a refund based on the information provided. We may request additional details or evidence if necessary.
  3. Approval:
    • If your request is approved, we will initiate the refund process. Refunds will be processed to the original payment method used for the purchase.
  4. Return of Product:
    • We require the return of the damaged or incorrect product. We will provide instructions on how to return the item, and any associated costs for return shipping will be covered by us.

Exceptions:

  • Refunds will not be issued for products that show signs of misuse, negligence, or intentional damage.
  • Products must be returned in their original packaging and in the same condition as received.

Timeframe:

  • Refund requests must be made within a day of receiving the product so we can make sure you didn't do anything with the clothes. Requests made after this period will not be eligible for a refund.

Contact Us: If you have any questions regarding our refund policy or need assistance with a refund request, please don't hesitate to contact our customer service team at vervestclothing@gmail.com or send us a message on instagram at @vrvstclothing

Note: This refund policy is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information.